Privacy Policy
WHAT WE COLLECT
Account and order data: name, email address, phone number, institution, shipping and billing addresses, order history and any notes you send us.
Technical data: IP address, browser user agent, and session data required to keep your cart and login working.
We do not collect or store payment card numbers. Card data is captured directly by our payment processor and never reaches our servers.
HOW WE USE IT
To process and ship orders, to provide customer and scientific support, to send transactional email such as order confirmations and tracking, to detect and prevent fraud, and to meet legal and record-keeping obligations.
Marketing email is sent only to people who have explicitly opted in, and every message includes an unsubscribe link.
WHO WE SHARE IT WITH
Shipping carriers, for delivery. Payment processors, for authorisation and fraud screening. Service providers who host our infrastructure under contract. Law enforcement, where legally compelled.
We do not sell personal information.
SECURITY
All traffic is encrypted in transit with TLS. Payment gateway credentials are encrypted at rest. Access to customer data is restricted to staff who need it to do their work.
RETENTION
Order records are retained for the period required by tax and commerce law. You may request deletion of your account at any time; records we are legally required to keep will be retained in a restricted form.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information by emailing us. We respond within 30 days.
COOKIES
We use only the cookies required for the site to function — session, cart and CSRF protection. We do not use advertising cookies.
Account and order data: name, email address, phone number, institution, shipping and billing addresses, order history and any notes you send us.
Technical data: IP address, browser user agent, and session data required to keep your cart and login working.
We do not collect or store payment card numbers. Card data is captured directly by our payment processor and never reaches our servers.
HOW WE USE IT
To process and ship orders, to provide customer and scientific support, to send transactional email such as order confirmations and tracking, to detect and prevent fraud, and to meet legal and record-keeping obligations.
Marketing email is sent only to people who have explicitly opted in, and every message includes an unsubscribe link.
WHO WE SHARE IT WITH
Shipping carriers, for delivery. Payment processors, for authorisation and fraud screening. Service providers who host our infrastructure under contract. Law enforcement, where legally compelled.
We do not sell personal information.
SECURITY
All traffic is encrypted in transit with TLS. Payment gateway credentials are encrypted at rest. Access to customer data is restricted to staff who need it to do their work.
RETENTION
Order records are retained for the period required by tax and commerce law. You may request deletion of your account at any time; records we are legally required to keep will be retained in a restricted form.
YOUR RIGHTS
You may request access to, correction of, or deletion of your personal information by emailing us. We respond within 30 days.
COOKIES
We use only the cookies required for the site to function — session, cart and CSRF protection. We do not use advertising cookies.
Last updated August 4, 2026. Questions? Contact us.